Recently I splurged on a Nest Thermostat for my smart home, only for the device to straight out refuse to connect with my Google Home app. You may have a combination modem/router, or they may be separate devices. Select the Settings icon. Yes. Sometimes, a Nest app ends up blocked by a firewall or parental controls set on the router. How to fix 'Nest thermostat won't connect to app'? Contact your ISP if that is the case. My total connect to your honeywell mercury-laden thermostat wire and while you set to connect the temperature, but the new thermostat. Type in the entry key you see on the thermostat screen. This is a simple fix, but sometimes its necessary. 3. Remove your Nest thermostat from the base. Check out these resources for how to set up automatic updates with Google Play Store and the Apple App Store. So, either multiple thermostats or smart sensors can be the better it depends on your needs. OMG maybe nest should add this to their instructions on the link that pops up when you can't add the dang thing. Moving them closer to each other did help them connect on mobile hotspot. If your homes ducted HVAC system is correctly zoned, or if you have a ductless system, every room has its individual inside unit, all that the thermostats actually share is the Nest app. I followed all the steps in the app but could not connect. This will allow users to set different temperatures for each room in their home. Thank you. Trane Thermostat It worked for my first. My older Nest upstairs worked and dropped in easily. After completing the update, make sure that you have completely closed the app and reopened it for the update to take effect. To fix second Nest thermostat wont connect to the app, its important to follow a step-by-step guide. Now follow the instructions on the Nest app and enter the Nest entry key when required. Tried all of the above. Thank you so much for this post. Thanks for posting. If youre like most people, you have a Nest account and a Nest app on your phone. If none of the above steps work for you, then the only option left is to perform a proper factory reset on your Nest Thermostat. Nest has released a statement acknowledging the issue and saying that theyre working on a workaround. Contact Nest Support to Replace Your Nest Thermostat 8. Thankfully, Google created this tool which keeps a live update regarding any issues within the Nest products. Follow these simple steps to set up your second Nest Thermostat: Following these steps carefully should allow you to successfully connect your second Nest thermostat to your home. A Nest Thermostat is a convenient way to digitally control the HVAC system in your home. If none of these work, factory reset the Nest Thermostat. They even tested a brand new thermostat and same errors. -Im trying to add via nest app on my iPhone. The solution was that I needed to create a second home in the app, which I just didn't realize was part of the hierarchy. If you dont see this option, your first Nest Thermostat isnt properly set up and you wont be able to add a second one. Youre likely unable to connect the Nest Thermostat to the app due to a poor or non-existent WiFi connection, a defective thermostat, an out-of-date Nest app, improper router settings, or skipped steps during initial setup. The software reboot works as restarting the software operating system of your Nest. Just follow a few steps and it is done. After hours of troubleshooting, I followed your instructions and went into WWN Connection and success! I have tried 2 different internets, both have the same results. Reset your thermostat and. Restart your Nest thermostat 4. Be sure you're standing beside your Nest . But it doesn't work. Wait for the thermostat to come online again. RMerlin: AX86U- 388.2 A1 // AX58 -388.2 A1 // AC68 - 386.9. I followed your steps and voila! I cant even get my thermostat added to my google home app so there is nothing to remove. Start the Nest thermostat installation flow again. Open the Nest app on your mobile device. If you own a Nest Thermostat, you may have noticed that you cant add a second one to your app. Note:If you can't connect your thermostat to Wi-Fior all your Nest products are offline, refer toTroubleshootWi-Fi and connection issues article. Google support said I had to create a new home. I got my new high end Nest specifically to hook it to my smart home and Alexa. So, to get rid of them, the best option is to reboot your second Nest for efficient results. Still not workingWifi working fine, all on same network. First, make sure that your devices are connected to the same Wi-Fi network. Thanks for the tip!. His testing experiences and several kinds of research made him progress in this field. Make sure that your mobile device is close to your router when you try to add your thermostat to the Nest app. Required fields are marked *. 2. Hello folks, I wanted to stop by and see how I could help. If you miss any steps in the setup process, it could prevent the device from properly connecting to the app. The entry key hangs and does nothing. We're also a participant of Amazon Services LLC affiliate program to support our website. I tried both the QR code and the entry key. Press the thermostat ring on your Nest to head to the. If your Nest device won't connect to Wi-Fi, check the connection by following these steps: Nest Thermostat Tap the right side of the thermostat's housing (not the screen). Very frustrating! The new feature is available on the app and website. - edited Then I added the other two after with no issues. But smart tech still being in its infancy stage, bugs such as the Nest Thermostat not connecting to the Google Home app or Nest app are to be expected. Wait for 30 seconds, then plug your modem and router back in. If you cant connect, try to use a different device to double check. Energy is not wasted on cooling or heating where it is not needed. Restart your router and modem 5. They (this also is happening on my upstairs nest thermostat) were working just a few days ago, but after I swapped internets they will not connect to the app. I literally spent 5 hours trying to connect to my Nests after resetting when I migrated to google which in itself has been a nightmare and needed help with that process with someone who posted process for resetting and reconnecting on You Tube. This is a paste of @Stevew89 post, since you can't locate it. Choose Network. Nothing correct this. 9 Facts Revealed. You should also restart any Wi-Fi range extenders or repeaters. You still get the same and even better efficiency from your system and you increase the control of the temperature inside your home. Once complete, your thermostat will say that it has successfully connected to your Nest account, and thus is connected to the Nest app on your phone. Learn how torestart or reset a Nest thermostat. Check the WiFi Router for Compatibility 7. Go to the Recommended Answer. Go to Settings and then Network and reconnect your thermostat to Wi-Fi 5.) A reboot might seem like a rudimentary troubleshooting step to perform, considering the weight of the issue at hand. In principle, you can have a Google Nest in each room. Nest, a brand known for its smart home products, is facing a customer service issue with its latest product, the Nest Learning Thermostat. If youve got two or more Nest thermostats, you need to use the Nest website to control them. By adding multiple thermostats in your home different zones can be defined and you can manage the temperature of the zones without affecting the overall temperature settings. Yes, I had that. We're having trouble communicating with the Nest service right now." On your thermostat, go to Settings and then Reset and then WWN Connection. On the Nest app home screen tap Settings and then Add product. This means that it may be flagged as spam or a security risk, even though it isnt. Simply make sure the Google Home or Nest app is properly updated to the latest version from an official play store like Google Play Store or Apple App Store. Hope it works for you too. Bottom line: app wont let me add multiple thermostats at one time! Give the router a minimum of 30 seconds and plug the electricity source back. Privacy Policy. Nonsense. You will be able to set the temperature of every room separately and also set different schedules for every room or zone. Finally! Open the Quick View menu on your Nest Thermostat by pressing the thermostat ring, Navigate to the reset option and press select, Unplug the Nest Thermostat from the power, During the minute wait, press the buttons on the Nest Thermostat to get rid of any remaining charge, Confirm the selection to begin the factory reset process. 1. So, we have walked through a detailed guide to help you understand the common causes and the simplest fixes to eliminate this issue in no time. No luck what-so-ever here on my end!! Now plug your thermostat back into the power and wait for a minute until it plugs back in. Go to Network,and tap Thermostat. No code is given. Reset WWN and then add the SSID and password manually to each device. Press the ring to bring up the Quick View menu. Go to the top right of the screen and tap the More menu and then Reboot. Move on to the next step if the issue persists. Want to know more about this website and me? This is a paste of @Stevew89 post, since you can't locate it. If you only need an entry key, here's how to get it. NEW - Nest learning thermostat - 2nd generation.This was a gift and not compatible with our wiring and the person could not find the receipt.SilverBox is open, but only to look over the manuals for helpful photos.Connect Nest to Wi-F- to control it from yourphone or tablet and get a monthly Energy Report.The Nest Learning Thermostat can shut off your heat when Nest Protect senses a car Thanks for saving what was left of my day. Go to the Recommended Answer. You can temporarily lower these settings while you connect your thermostat to the network, then change the settings back once its connected. Nest Thermostats Recommended Wi-Fi network and router settings for use with Nest products. After youve completed these steps, the app will guide you with prompts through the rest of the setup process. Restart the Nest Thermostat 4. Check the Nest Server Status 2. Related: Wyze Thermostat Vs Nest Thermostat. Then, youll need to go to the Settings tab on your first Nest Thermostat and look for the Add Second Thermostat option. Connect Nest to the Wi-Fi network: 2. How to transfer the Nest thermostat to a new owner, What does it mean when your thermostat goes blank, How to control the temperature using the app, Schlage Lock Not Working After Battery Change [7 Fixes], How to Rekey a Schlage Deadbolt? How many Nest thermostats can you have per account? Thx. Look for the update option and click on update to update your application. There is no other choice. Hey! They use a zigbee like variant to talk to each other during setup. 1. Make sure that you have the latest version of the Nest app (for Nest Learning Thermostat or Nest Thermostat E) or the Home app (Nest Thermostat) on your phone or tablet. I went into the Google Home app, removed the working thermostat device from my account. The thermostat continued to show the warning message not indicating any completed configuration where as the app showed done. Thermostat issues are common with Nest products. How to control multiple Nest thermostats. You may also get a quickly flashing data light. Restart your Wi-Fi router and update the Settings How to set up the Nest thermostat app? Answered! You should hear a clicking sound if the alignment is correct. Thank you! 5. Here is the forum for posting Nest Thermostat-related inquiries. Choose your thermostat and select Already installed to skip ahead to the entry key step. You do not have permission to remove this product association. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. If that doesnt work, then the next step is to call customer support. Follow step by step for efficient results. Here are the steps to fix Nest thermostat wont connect to app: The first thing you must do whenever you have any Nest problem is check its Wi-Fi connection. Sometimes connection errors can develop if your app isnt up to date. Nest devices use multicast to communicate and set up connections with other Nest products. Perhaps youve already decided that you dont want to follow the route of adding extra smart sensors to your existing thermostat. Check the Nest app version 2. Discussion on Google Nest products, including installation and configuration. Now plug back in your router and check if your app is connecting with the second thermostat or not. It may sound strange, but the addition of thermostats to our HVA|C system actually has no cons if you keep to the maximum of 10 thermostats on one account. Read also: Nest Not Cooling To Set Temperature: 7 Causes & Fixes, Posted on Published: October 2, 2021- Last updated: March 29, 2022, Are Arlo Cameras Compatible With Xfinity Home? So, test your WiFi connection before you attempt to connect your thermostat. If youre using a dual-band router with both 2.4 GHz and 5 GHz bands, make sure they have different names. I suspect its a setting in my router (orbi) or internet setup. This worked for me also. 2. Tap your thermostat on the Nest app home screen, then tap Settings. High firewall security or parental controls can block communication with Nest servers. There are two types of reboots one is a software reboot, and the other is a hardware reboot. Then press the Settings icon in the top right corner of the screen. Tired of wasting all the time spent! You prefer to have a separate thermostat for every room and control them all via your existing Nest app. So at least during setup, connect your Nest Thermostat to the 2.4GHz band WiFi signal if you have a dual-band WiFi router. So THANK YOU!! However, you can easily fix and prevent its causes without any hurdle. Lets take a closer look at these problems to help you determine why you cant connect your Nest thermostat to the appand how to fix it. After troubleshooting the home local network and. Several people suggested its a problem with the iOS app. The error said it could not connect to the assisting device. So, the user cannot control or configure the devices as before. It may simply be the app install on your phone, in which case I would suggest deleting the app, rebooting your phone, then reinstalling the app, this will help to clear any potentially "gummed up" settings that could be stopping the process. [No Key]. This will prevent devices on your network from connecting to other devices in your home. The next hack to fix such an issue is ensuring you have the latest Nest app or Google Home version on your smartphone. Check there first if youre having any issues with connecting to the app. Choose your homes Wi-Fi network and then enter the password if needed to complete the step. Thank you for this suggestion! Head to the Nest app and sign in to your account. You can take the front panel off and do the setup with them next to each other and then move them back. When I went back and changed the name in Nest, the stat magically appeared in the Google Home app, and I was immediately able to use voice control on the Home speaker to alter the temperature. Glitches, errors, and bugs within your Nest may often create hurdles for you. Been wrestling with this problem all day and this fixed it for me. Go to Settings and then Nest app and get the entry key. Tell us more and well help you get there, Nest thermostat is offline and other connection issues. Save my name, email, and website in this browser for the next time I comment. Vivint Thermostat Method #3: Check Network Connectivity First of all, ensure you connect the Nest thermostat to the same network as your smartphone. Select Reset and confirm that you want to reset. If the Google Home or Nest app doesn't connect with the Nest Thermostat, it is possible the issue emerged due to an unstable internet connection, or lack thereof.