Ross gives you 30 days from the date of purchase to return items. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. It was a mess. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. I would Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. 11. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? They need to have the original tag attached as well. How long does it take? I honestly think they should revise their policy. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. Do you need to return at the Ross you purchased at or can return at different Ross? I walked over to the counter where a woman named Stacy was working. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? Ross uses a 3rd party refund verification system and tracks your returns by using your ID. They advised that they could not make the adjustment. I put down my purchases and walked out of the store. She balles up the gown in the same bag as the shoes. No Ross associate should dismiss you the way you've claimed to be dismissed. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". ), so it's always better to use a credit card. Only once did i sign. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. Retain the original register receipt for Gift Cards. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. The lines can be long. Any feedback from Ross would be greatly appreciated. 16. The credit amount is to the asset, product or service provided in return for the note. After about an hour, I went back to return one of the items. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Callback tomorrow and speak to someone else. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. I bought that pair of shoes yesterday. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. They seem to find a bad reason. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Contact the bank to recover funds. You now know all the important points that can make your return possible following the Ross return policy. The store would not give me a refund to the card I used for the purchase - only store credit. It's ridiculous because I didn't see on the back of receipt that can't return to other store. Before you know it, I will drop Ross like I did Kohls when they ripped me off after Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. The cashiers are highly disrespectful and forget about them ever saying thank you. I was a loyal consumer at Ross atleast once, probably twice a week, until now. Where can I find information about resources available to Associates. Next day I returned one clothes of about $40. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? When your return is processed, you will get your refund in the original mode of payment. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store. I wrapped the gifts for her and removed the Ross tags with the prices on them. Never EVER pay with card in Ross, take cash to get a cash back. If you try to return something after 30 days youre NOT completely out of luck. So here I was, with a purse that one side of the pocket exposed with a faulty zipper. I have the transaction in my bank account and just want my money back! Plan on reporting Roses to consumers board. Manager was very rude and wasn't willing to even discuss it. Find the In-store Aisle. The customers can request a return within 30 days. This is a very questionable practice that unlawfully collects private information on customers. V The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. That's not ok bc didn't need to buy the items! I understand not receiving money back, but I can't believe I can't get in store credit. From their website, "Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price ." Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. Ross accepts returns at their store for most of the items purchased from them. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. What does that mean, is it true, and what can I do? I'm very unhappy with the return/refund policy. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Warning - do not shop at the Layton Ross store. I also had many gifts that were not my size or had too much of. When it comes to clothes it's super messy and you can't even get different size for any peace! I have been to Marshals, TJMaxx and all other stores and none have such policy. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. They said it took a couple days for the credit to post. I have never had a problem in the past getting just store credit. No, merchandise cannot be purchased online. Follow the below-mentioned step-wise guide to make a successful return. Daily health checkups of all the associates working in the store. Today, I thought, if nothing elsethey could at least grant me a store credit. I asked. My mom returned a gift without a receipt. Sales clerks are not friendly and management is generally unhelpful. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. Really, Like I Didn't Need An I.D. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. At this point im upset and decided to leave the store. I did not use it, damage it or wash it. She said, "[This] store does not do that." Even though I was a wee bit reluctant, my mother convinced me to buy the purse. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. You can ask for an exchange only if the software turns out to be defective. Fine Jewelry, Swimwear and Lingerie Return Policy. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. I honestly did not know that you did not honor it. It even gave a terminal information. Best Selling Brand Options, Does Costco Sell Stamps? I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. Check out their return policy. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. The associate that came over to help was rude as well. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. It states no such thing. I stood on line for 10 minutes (with only two cashiers). Find Grated, Shredded, & Hard Cheese. What is no, sales or dismiss outstanding invoices are at each store would go back on them? In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. We will explain how you can request a return in both cases. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? Visit the nearest store. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. Where is Parmesan Cheese in Walmart? I was hired I as being a mgr with my resume the way it was and all of my references. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Purposes. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? Ros store is rubbish. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. If the dress looks obviously used and worn, we will not take the item back. I don't bring worn and damage clothing and I always keep my receipt with me. It was a 10kt gold Love-knot design. I am never shopping there again; so why a store credit??????!! The Ross return policy can be a little confusing. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. You dont need a tag either but you will need your Id for all returns. They honored the store credit which was almost $100 even though it was a different state and years later. . I'll get all the deals. A debit card refund will usually take 3 to 10 days to process. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. I tried to overlook the attitude she had from the start. 541-301-8460 ross return policy debit card Licensed and Insured ross return policy debit card Serving Medford, Jacksonville and beyond! Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. I brought the shirts back with all of the tags and the original receipt. So you wash it and find out you can't return it because you wore it then washed it. It was purchased on 12/24 and returned on 12/26. I tried pulling it to get the teeth fastened at the base, but it didn't come down. It has been very difficult with my health issues. They are a costume and wig. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. If the items you are returning are worn, used, and altered, you will not get any refund. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. We do not give you cash back for debit card returns. Ross usually takes returns that have no defects and puts them back on the floor. store without the unnecessary long wait time and have a store that cares about customer service! Ross will provide you with a refund through the original mode of payment. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. How can a cashier and manager tell me what I purchased. She told me that is manager on duty and the things have to go on her way!!! After washing, the paints unraveled all along the seams, truly defective. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. You paid using a debit card, so it has to go back onto the debit card. I shop at several Ross stores around my region. It's not like I'm returning upscale clothing in the first place. I'm done with Ross. We encourage you to share your experiences in the comments section below. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. Instead, I shop enough and keep 95% or more of the things I buy. This is the most unprofessional and rude person I ever met! If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. i also have my receipt but dated back from 2019. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. ANY item you return, it is important to always keep track of your receipt and the price tag. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. A purchase is a purchase! But will call someone smart enough to show the nike policy. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. They are providing disinfectant wipes to sanitize the cart before using it. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? Stores give you money back if you give original receipt, I cannot understand your policy. i did not have time to stand in line twice. Don't shop at Ross if you don't like it! At ross, you may be able to return a product regardless of whether the receipt is present or not. What is going on. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I will never shop Ross or a dd discount again . He only wore them for no more than 5 minutes. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. She did not give me a chance to explain the math and that the numbers did not add up. No MORE good quality and forget about cotton ones. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. i really did not have time to argue about the whole transaction. Have you ever returned something at Ross before and not received the tax return? Refunds will be issued in the original form of payment. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. My son just bought some Guess men's cologne and opened it in the store. You might be wondering why your purchase goes through immediately, but the refund takes longer? WORST RETURN POLICY EVER!!! Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Plus they needed photo id with receipt? I had all tags on the pants I was told without a receipt I get .49 back. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Please do not be upset with the ross employee. Could not return summer items given as gift. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. So now my husband has this shirt that we have to fork more money out to get fixed. I'm done. All other terms of our standard Return Policy apply. I was within the 30 day return date, had the original receipt, all the tags were attached. They advised that they could not make the adjustment. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. Do Gift Cards and Store Credits expire? You will only get angrier if you continue to rely on that. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. 10 percent note from a customer at the time of a product sale. Companies use this information when issuing store credit cards to access the risk. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. For example. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. They are not wanting to see a boycott on their stores. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? From toys to clothes to home goods to electronics. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. He tried them on in store and liked them but when he wore them outside they were not as comfortable. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. If you want to rent something find a different store to shop at. I bought a pair of shoes for my son. I'm the shopper who hates to try clothes on in a store. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. After locating your nearest Ross store, pay a visit to that store. I will never shop here again. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? I couldn't find the receipt. Ross Return Policy. Ross is the only store I ever have problems with returns. Tickets may also be required in select categories. See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. I have been shopping at Ross since I was 18. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. When I went Monday, the clerk said they don't accept stuff after the holiday. Manager could have easily taken it back. Anyway, they told me they could not take back liquids. He never left the store with it. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. They were much less than the ones I were exchanging which the Associate said it was okay. No need to present ID or a receipt or sign anything. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! I had a really bad experience today in Ross on Limestone, Pflugerville ! I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Please note that your refund may be declined by the system. You will get your refund in the same form as the payment method. Suck it up and stop complaining. Or something like that. Call corporate. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. And 30 days have not done yet. Needless to say I threw it away and wasted my money! I wanted to know the same thing is there a time limit? I bought underwear from Ross that turned out to be too big. There are instances where some people allow their children to run and play in stores; children break things. Technology. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. No. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. A couple days later I checked my credit card and did not see the credit on my account. Some retailers just "let them walk out". this is of course when you have your receiptwhat is Ross's return policy? Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. TO WATCH ROSS EMPLOYEES THAT IS WHY. If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. Picture frames, shoes, etc. You DO NOT need to return items to the same Ross store where you bought them. Items returned without a Ross tag are very hard (if not impossible) for employees to process. I only hope and pray that my good fortune with the returns at Ross continues. I just went through that today with shoes I bought in the A.M and returned in the evening. Your return policy sucks. So why even put up tv video surveillance? I told the cashier it better not be damaged BC IT IS A GOWN! Some managers at ross need to be a little more empathetic. Start Return Online. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. Tags still attached. This is ridiculous. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! I am another Ross employee that explain some issues stated here. Then she proceeded to They also advised me that my drivers license has been blocked do to returns without a receipt. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. Ross Return Policy For Jewelry, Swimwear, and Lingerie. I tired on the costume and it didn't fit. Never again will I go back ever and will make sure to spread the word on this terrible ran store. She said that because I'm returning it in less than 24 hours and the system requires it. Ross Return Policy Through Debit Card purchased What if when you make a return, where your original form of payment was a debit card? It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . You can find out what your debit options are by calling the bank number on the back of your card. Timing. Their return policies really stink. Ross is a ripoff. I called Ross customer service to get an answer to this question. The first time they told that the manager was in the stores in the mornings. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. No, the companys policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else. With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis.