So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. Yes I will be shipping back to her, once I know how. Response: The item was listed as the size on the dress. I remind myself that not one of these people in Poshmark really knows me personally or at all. Some of the add-ons on this site are powered by. I have only bought a few things off Posh and had good luck. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The seller on Poshmark mailed my package to the wrong address and usps is sending. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Cookie Notice pants No stains/holes Smoke free home I was trying to contact a seller with the same issue and it posted here, apologies! Select Comment on Case. 1. Hopefully, you were thorough with the photos you originally uploaded to the listing. ; Select My Addresses. Shop jessie_sousa's closet or find the perfect look from millions of stylists. Privacy Policy. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. They are even lower at their discount stores. I know im resurrecting an old thread but this must be happening often. I teach others how to make money on the app while skipping YEARS of trial-and-error. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. Even if only one thing is incorrect. List Your Items. Select Sent the wrong item. on A message from our SVP of Seller Experience. You must log in or register to reply here. Once your account is set up, you can start selling things right away. If you check out Macys, Belk, Nordstrom etc. Flakey, disorganized sellers abound. As Ebay said, that I should not send the buyer the item until they have sent back the first item. WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? Additionally, you can look out for ongoing promotions and deals. The item received is "not as described" (e.g. Since Ive sold thousands of items, Id say thats a pretty decent track record! You can offer discounts to people who like your items. You can always re-list the item on Poshmark! 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. Ive heard of sellers receiving returns that were damaged in some way. Reason #3. I opened a case so I could return it. A disturbing experience made me question whether this wildly popular shopping website is really safe. Let me figure out how to fix this. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. Why? For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. The item was damaged or lost. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. Share tips and tricks, make new PFFs, and banter about. Hair on item. We were both sent labels, I mailed mine the next day. Welcome to #thePoshLife, a blog by Poshmark! Just be patient and try to focus on other aspects of your business in the meantime. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. So frustrating and why sell the item if you are not going to bother to ship it?? She paid $100* for a reformation dress that she did not get. I get the feeling that the person who received them decided to keep them. This is just terrible. I am not sure why these people sell then don't ship other than scammers. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. I was not sent a return label. Sold by shortyx06. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. I am so sorry. Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. Sales on Poshmark are final. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. Ive only received them lol. Here is an example of a case that was denied due to sizing issues. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. Opening a case is the ONLY way to do this properly. We will give you a full refund if your item never ships or does not match the listing description. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. I would like to return an item purchased on Poshmark please help with this proce. Select My Sales. This baffles me. Undisclosed wear or damage (no matter how small it is) The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Each order is shipped using 1-3 day USPS Priority Mail. They said I didn't respond, but I did, with narrative and photos . Another Banana Republic striped blouse. Unfortunately, one of the items she went me was incorrect. Submit these if you think it will help your case. I just purchased a bag and the seller accepted my offer within an hour. Super stretch/soft A.E. In most instances, you should provide a response to an open case. Take a deep breath (or two or three) and collect yourself. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. Want to learn how to make an extra $100-$1,000/month in less than an hour? Learn More. Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. The other buyer was an absolute nightmare! I don't use PM so I'm asking this question out of curiosity. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. Your shipping costs are reduced to $4.99 when you do this. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. Trades and Offline Transactions. After two days at a jewelry store, it was fixed. Press question mark to learn the rest of the keyboard shortcuts. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. super nice simple pattern . Accidentally sent the wrong item what happens?! By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. My advice? I was just wandering if theyd credit the shipping I paid to get the item in the first place. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. I could not seem to find this info on the site anywhere. Poshmark pays for shipping on returned items. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Here's the exact verbiage from Poshmark's return policy: This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. A group for anything and everything related to Poshmark! It's the norm now so go ahead and use it. And to add, yes, the money never really "left" me so Paypal didn't have to refund me. In fact, having a case opened is unavoidable when youre a high-volume seller. Hello!! Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. SAME HERE. Theres no harm in having a case opened against you or accepting a return. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. If you accidentally ship an order to the wrong person you can report the problem directly through your account. #2. So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. I wish you put it back to the way it was I hardly saw anything in the shipping is high. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. I ordered a bundle of 5 items from a seller. There is know info in the envelope to help me. Note, this doesn't opt you into Poshmark-related emails. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. She recently sent me an offer for her other jacket listed. Yepyou read that right. Press question mark to learn the rest of the keyboard shortcuts. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Before you respond, evaluate the reason for the buyers return request. This new sort order is simply not working for many of you. We will re-release a new version after further test and iteration. The seller uses a program to edit the shipping label to a location near your address. Of course they denied my return request. The price a seller pays to Poshmark for a sale is 20%. Would you PLEASE switch me to the test group that is selling? Same thing happened to me! Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Same situation just happened to me too! Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. Poshmark is a popular website for selling lightly used clothes. Sometimes sellers (including me) make mistakes. The dress is big on the breast but the size zipper does not close correctly. I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. It's not right for these women to change their minds or make things up. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Seller posted measurements, but also said measurements were approximate. I believe it is three days after tracking says item has reached you?? 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! It's now June 24. Dont beat yourself up if you accidentally missed a small stain or hole. I immediately used their online process for indicating that I received the. However, a buyer cannot request a return because the item didnt fit or they changed their mind. My order number is. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. The seller pulled up a retail site listing indicating that the item was imported. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. I am a Poshmark Ambassador II. Ive made over $77,000 selling clothes on Poshmark.

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