7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Latest Clipper News Never miss Clipper news! H*2T0T3415Rf& You can add value, see what's on your card, and see recent transactions. EMC H237402VH2P0P04341Qf& /Tx BMC Someone else may be able to use it. I dont think you can get back the basic Suica fee either. E\\y\F@B.THH!*o* /Tx BMC Key Clipper information translated to Chinese. EMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. My spouse, relative, or close friend needs help managing their registered Clipper card. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. They are. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). walk from 12th St. BART to Jack London square? Clipper says it does not take funds away, even if. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. You must tag your card again when you get off the train. As others have said, you can get it on the Clipper phone app for free. For more information, including fines, please see Caltrain's fare evasion policy. EMC H*2T0T3415Rf& If youre not paying with Clipper, please see an attendant for information about ticket purchase. BART will also refund full unused paratransit ticket books. H*2T0T3415Rf& about the future of clipper (external link). No. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Phone. You have to fill out a form. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Station Agents can also provide pre-addressed envelopes to Treasury. No they don't keep cash at the stations. H237402VH2P0P04341Qf& Each Smart Pass user only gets one replacement per calendar year. You can also log in to your regular Clipper account to see your balance and download a transaction history. EMC Add value, set up autoload, and check your balance! If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Less than a cup of coffee. 0.749023 g But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What should I do if my card is lost or stolen? No service to Chase Center atthis time,stay tuned for updates. If you cannot tag your card successfully, try on another device. /Tx BMC 0 0 10.1455 10.364 re The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream How can I cancel my card and get a refund? 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream A: No. Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. /Tx BMC All rights reserved. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Mail the ticket(s)toBART's Treasury Department. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets submitted for refund must have been purchased by cash or debit card. Choose to stay logged in or to log out. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. USF does not issue refunds for a lost commuter subsidy. My spouse, relative, or close friend needs help managing their registered Clipper card. There is a $5 fee for this service. Is there a way to purchase the card without paying the fee? The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Skip the side navigation menu and go to the main content. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. f Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. 0.749023 g While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Add only that total amount to your card. So take your balance down to $1.50. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream EMC `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Then take a long joy ride on Caltrains. For defective cards, no fees will be charged. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If your card is registered, contact us so we can block your card from further use. Eventually, we got the refund. Clipper is a regional transit card that can be used on all transit in the Bay Area. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Does this mean my card is worthless and I might as well toss it? If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Visit our VTA Smart Pass page for more information. Should I stay at a hotel near the airport? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Clipper says it does not take funds away, even if the card goes unused for years. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Opens in new window. REFUNDS. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). EMC !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Subject . -=9&_j?N3?vjUaFXpJ| endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Treasury will mail you a check. Choose to stay logged in or to log out. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Clipper Refunds: Only registered Clipper cards, are available for refunds. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. If your card is registered, contact us so we can block your card from further use. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Your session is about to expire due to inactivity. Key Clipper information translated to Spanish. Discount Cards For youth, seniors, people with disabilities and low-income adults. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Registration is easy, and its free. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. /Tx BMC If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. 0.749023 g Q&A: Highway 101 express lanes opened Friday. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Learn more about our privacy policy. 2020, Metropolitan Transportation Commission. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. more. Options to Oakland Airport from Union Square. Can I have more than one card in my Clipper account? 0 0 10.146 10.364 re 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream The check may take 4-6 weeks. 0.749023 g Registration is easy, and its free. Minimum monthly payments are required. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. BART will refund tickets with a remaining value greater than $1.00. Be sure to review the paper ticket fare chart at the station. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. But the other way is get you $$ back is to understand why they charged $3 in the first place. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. /Tx BMC If you forget to tag on and/or off, you will be subject to citation. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0.749023 g endstream endobj startxref 0 %%EOF 332 0 obj <>stream Can I have more than one card in my Clipper account? Then when you exit, Caltrains will tell you that you have a negative balance. f What should I do if my card is lost or stolen? For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Describe the situation, including your account information. So we just kept our Suica as well as our Icocaused in the Kansai. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. A: Many others are praying, as well. Registering your card protects your card balance and allows you to set up an online account. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Here's what you need to know. Learn More about the future of clipper (external link). You will get a check in the mail at the address you provide. Learn More endstream endobj 185 0 obj <. E\\y\F@B.THH!*o* How can I manage the account on their behalf? Note that only cash value can be directly transferred. https://www.clippercard.com/ClipperWeb/pay-with-phone. I only pray theyre still there. Clipper App. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes.